Frequently asked questions

Payments & Billing

When do I Pay?

We request that a deposit is paid prior to work being carried out, typically at 50%, but will confirm this at the quote stage. With larger projects, we may also break it down into ongoing milestone payments. We also offer hourly contracts; these require an upfront payment which is calculated depending on the project and then invoiced weekly.
Final invoices are released upon completion of the project, and the payment terms are 14 days from the issue date.



How do I pay?

You can pay via bank transfer (BACS) or PayPal.



How do I make an international payment?

We accept overseas bank transfers and provide all required information for our customers to make the process as easy as possible. We also are available to take payments in various currencies (conversion rates will be applied), please let us know which currency you would like to pay in at the quoting stage.



Can I break down a payment?

Of course you can, we appreciate how important cash flow is to most businesses so we are happy to break down payments for larger projects over a number of months (this would include a deposit invoice). Just ask us at the quoting stage.



How do hourly contracts work?

We use time tracking software to accurately capture the number of hours we spend on any given project; this includes a breakdown of tasks completed and the time taken.
Once we have worked through the deposit payment of hours, we then work on a weekly rolling contract where timesheets are sent out on a Friday allowing 48hrs for review. Then an invoice for hours is sent out on the following Monday (the payment terms are seven days from the issue date).



Services

Can you take care of everything – logo, brand, packaging & web design?

Yes, we can! We can provide a full package for your business, from graphic solutions like logo design to complex web development. Our team can take care of the whole lot for you, and, if there's something that we're not comfortable undertaking, then we will suggest another agency or freelancer who is.



What does the process look like?

First, we will send you a questionnaire to asses your project needs and gather essential information about your business. Then, our projects go through an initial design stage, typically two amendment stages (more or less amendment stages can be quoted for upon request) and then a final production stage. Our approach involves personalising the work that we do so we can achieve the best outcome for our clients, so naturally, the process may vary as a result.
Throughout the whole process, you will have access to a personal client portal from which you can view all shared documents, keep track of progress, message our team and add new project files.



Communitcation

Are there any geographical limitations?

None! Working across borders has become second nature to us, and we have successfully completed projects for companies around Europe as well as places further afield like South East Asia, Australia and the USA.



How will we communicate?

Ease of communication will never be a problem when you work with us, and our client portal makes keeping in touch and up to date with the project a breeze. Aside from this and traditional modes of correspondence such as phone and email, we also use a few online platforms: WhatsApp and Skype. Anyone from our agency who is involved in the project, and any relevant people from your end, can be granted access to these channels to transmit, access and manage information quickly and easily.



What languages are spoken at ID&EA?

Currently we operate in English & Polish.